DCKart Shipping, Delivery & Returns Policy
An effortless logistical journey curated for the modern artisan. Transparency in every stitch, reliability in every mile.
Process
How to Ship Your Orders in 3 simple steps
Seller Panel
Manage and process orders through the DCKart Seller Panel with real-time analytics and inventory control.
Packaging
Pack your product using our premium standards and keep it ready for the scheduled pickup window.
Handover
Hand over the product to the DCKart Delivery Partner. Track the journey until the final doorstep.
Shipping Flexibility
We empower our suppliers with unparalleled flexibility. Our logistics network is designed to be lean and efficient, offering low-cost shipping solutions including 18% GST structured for your business advantage.
"DCKart provides the logistics infrastructure so you can focus on the craftsmanship of your collections."
Shipping Timeline
All orders must be shipped within 2–3 days of order confirmation to maintain our delivery promise.
Returns Management
Our return policy is strictly 5 days after delivery. This window ensures freshness of inventory and rapid reconciliation of stock.
Return to Origin (RTO) Protocols
We protect your revenue from failed deliveries. Our logistics partners make 3 comprehensive attempts to reach the customer. Should delivery fail, we provide free return shipping for all RTO packages.
0%
Cancellation penalty
Real-time
Inventory adjustments
Note: Zero penalties are applied for supplier cancellations resulting from a lack of inventory, provided the stock status is updated in real-time.
Partner Opportunity
Sell Products Online at a Low Commission
Join our exclusive network of modern makers. Scale your brand with DCKart's world-class shipping infrastructure.
Start SellingNeed Assistance?
24/7 Seller Support
support@dckart.in
Seamless Returns
Returns Guide
Initiate Request
Login to your dashboard and select 'Request Return' within 5 days of delivery.
Schedule Pickup
Choose a convenient 4-hour window for our agent to collect the parcel.
Packaging Check
Ensure items are in original packaging with all tags and hygiene seals intact.
Policies at a Glance
Conditions for return
- •Original tags and packaging required
- •Item must be unworn, unwashed and undamaged
- •Innerwear and accessories are non-returnable
Refund timelines
Store Credit
Instant
Bank Refund
5–7 Days
RTO Protocols
Return to Origin (RTO) occurs when a delivery cannot be completed. We protect our artisans through rigorous protocols:
- ✓3 Attempts made by delivery associates before marked as RTO.
- ✓Direct outreach from our concierge to resolve address issues.
- ✓Complimentary return shipping to the seller's atelier.
Logistics FAQ
Address modifications are permitted within 12 hours of order confirmation, provided the shipment has not been handed over to the courier.